Posted by i3Teamworks Team on 17 Jan 2020 12:43pm

Organize Your Work Efficiently!

Managing a business is difficult, and there are many aspects that need to be planned, monitored, and executed. Prompt completion of tasks is crucial in order to satisfy customer’s needs and provide timely services. Fulfillment of deliverables are important in the long term, not only to ensure customers return to provide repeat business, but also that your bottom line is protected.
We have good news for you.
You can now manage all your company’s work from anywhere, at any time. All you need is a smartphone, and you will be able to know what is happening, even if you’re overseas on a trip, or working in the field. i3TeamWorks Works Culture Modules is not only designed to take care of all work-related tasks, but to nurture a productive work culture within the company.
And best of all... i3TeamWorks Office Culture Modules included for free!
For example, a small company comprising 5 staff can easily be managed for just RM60 per month, with no additional costs. You do not have to worry about hardware or other expenses. Simply sign up with us, and your company will have its own intranet portal, ready and able to take on your HR duties.
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Modular design. Select what you want to use.
i3TeamWorks is a highly powerful tool, and as such, you can pick and choose what you wish to implement to steadily build the company culture that works for you.

You Can Implement for Your Business at You Own Pace.
What is "Works"?
All staff have their tasks that they need to accomplish to take care of certain aspects of the business, and each member of staff will have their own priorities. The end-result is to achieve certain goals tha satisfies the customers and makes the company profitable.

With multiple staff, the tasks will then require coordination, so that a group of staff are able to collaborate in an effective manner to achieve a common goal. These tasks may be required to be performed in a sequential manner, or concurrently. 

Organizing all this work can be potentially quite daunting, as different staff may have their own ideas as to how something is done. This is where i3TeamWorks become handy. Tasks can be coordinated and prioritized in a manner that aligns everyone’s perceptions to get things done smoothly and quickly, which every company wants!
Now, everyone in your business can have their own personal task managers
i3TeamWorks allows any staff to key in their task list anytime anywhere from a range of devices. Tasks can also be assigned and delegated to other staff in a transparent manner. At the same time, any information relevant to the task can be shared amongs concerned personnel.

As a result, staff can easily understand what is expected of them.

Task lists are presented upon signing in, and it is easy for staff to review and update accordingly, either providing comments, asking for assistance, marking the task as completed, or even assign the task to someone better equipped to complete it. i3TeamWorks will keep track of all these tasks, and automatically send reminders each day when the staff logs in.
Where is  Works derives from ?
In a normal day, works are generated from all sorts of commitments by managers and also whole host of inter related activities.. Namely before is where works is generated.

Internal or External Meetings
Meetings are a common way to plan for and get things done. These may be internal meetings, or business meetings with clients. Within i3TeamWorks, there is a full module dedicated to meetings, to ensure that they are effective and productive. You can invite and manage attendees to which the systems will automatically handle invitations, and also create an agenda.

No More Needs for Secretary to Update Minutes of Meeting

During the meeting, items on the agenda are discussed, and whatever decisions are made. Any follow up tasks are updated to the system, and therefore everyone is clear on what they have to do after the meeting. i3TeamWorks will automatically generate the minutes for all attendees to refer to. These tasks are also assigned to the relevant person, and as mentioned above, the system will automatically remind them at each login of outstanding tasks.
All the relevant information can then be retrieved anytime during subsequent meetings, or even monitored in real time.

Say goodbye to repetitive meetings, as i3TeamWorks creates a coherent workspace for all parties!
Business Plan

No more execution complaints. Resolve issues quickly.

Managers are responsible for insightful and productive planning, making use of the expertise with which they acquired their “manager” title. The Business Plan function within i3TeamWorks will assist them in this. Once goals are identified and defined, the tasks necessary to achieve those goals are assigned, and these tasks can then be effectively monitored and tracked.

Tasks are broken down to make them easily manageable, and comprehensive monitoring tools are available to help oversee their execution, as well as to track in real-time whether or not they are being completed in a timely manner. As such, any obstacles can easily be identified and brought to the attention of all associated staff so that it may easily be resolved, instead of the incurring delays, or worse still, the task becoming a permanent obstacle.
Project Management

A better view of project status.

Businesses will always embark on projects. The Project function within i3TeamWorks has the ability for you to plan them properly. Milestones are identified, and the means with which to achieve these milestones are translated into tasks, which are subsequently assigned to the staff force. With cearl and precise timelines associated to these tasks, an accurate view of the project is available at any time.
Field Work

See in real-time the status of work to be carried out.

Staff who have to be out in the field, such as delivery staff or technicians, are also able to benefit from what i3TeamWorks has to offer. Such field staff will have a dashboard whereby they can view all the field work assigned to them. Upon arriving at the designated location, they simply click on and update the tasks as and when they are completed.

The system will record their GPS location, and the time of the update. Managers will be able to see the workers live on a single map, within which you may view the completion status of the work that has been assigned.
Work Flow

Moving from one stage from one staff to another stage handled by another staff.

Companies often have SOPs (Standard Operating Procedures) and standardized forms to be filled in and handed over to subsequent staff until completion. Manual tracking of such procedures is prone to error and inaccuracies. i3TeamWorks is here assist in eliminating such errors. Using the Work Flow function, each step of the procedure is clearly defined. Each member of staff updates each work stage accordingly. The process flows naturally from one stage to another, and each staff is reminded when it’s their turn to complete the relevant task. With automated alerts and tracking, mistakes will be avoided, which will translate into efficiency and ultimately, profitability.

Scheduled Work
Apart from tasks assigned on an individual basis, there are many instances whereby a member of staff has regularly scheduled tasks and deliverables on a daily/weekly/monthly basis. Often, these tasks are overlooked and delayed. Sometimes, these tasks are crucial or mission critical, such as data backup or mechanical maintenance. If overlooked, the consequences could be potentially disastrous.

In i3TeamWorks, managers are able to define and lay out scheduled tasks in a detailed manner, so that not only are they completed on time, but they are completed properly. Sub-tasks are automatically generated and assigned to staff with related reminders, and this will go a long way to prevent any untoward incidents arising from uncompleted tasks.
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Tools for Managers
Cultivate a company’s culture takes time, and coaching is necessary to ensure successful adoption. To help managers, i3TeamWorks incorporates various tools to ensure that managers can use to accurately delegate and monitor to their staff. As the subordinate is clear about what is required of them, it is easier to implement a company culture, and ingrain it.

If the subordinate doesn’t really understand his/her role and performs inaccurately, it is common for grievances and misunderstandings to arise, leaving staff disillusioned and demoralized. To avoid such waste of human resources, the following may be implemented:

Alert Notifications can be sent via Telegram, LINE, or WeChat
Guidance Mode
This allows managers to set the threshold whereby certain functions are inaccessible to users if work status isn’t updated. The system will only become fully operational again after all pending updates are cleared.
Score Cards
Manager can decide that some specialized staff be required to submit daily Score Cards before they clock out from work. This acts as a simple daily report to their superior of what is happening. Managers can also set achievement targets for each staff, and the staff will have to complete them before they clock off.
KPI & Appraisal
Clearly defined goals make it easier for staff to attain them. Managers can define such KPIs for staff or even entire departments. These KPIs will be tracked system wide.

One is paid for work done, and not for time spent.

Managing a business isn’t easy, and the associated human resource management complicates matters further. i3TeamWorks is here to help businesses better manage these difficult aspects, and more! 

Now, with clear and precise views, a manager can easily identify who the performers are. This information is transparent to all. There is no more need to overload some staff and to let others get away with sub-standard work. Based on this, we can truly embody the power of the thought that one is paid for work done, and not time spent. 

Now, new hiring requirements can be judged on actual supporting data instead of guesswork!
All these features above only costs RM12 per staff! Don’t delay. Call for a demonstration now!
Note: * This is based on per user per month.
Interested to find out more? Please contact us at
Posted by i3Teamworks Team on 16 Oct 2019 5:31pm
“What’s the best way to build a brand for the long term? In a word: culture.”
Tony Hsieh, CEO Zappos.com, Delivering Happiness: A Path to Profits, Passion, and Purpose
Building a sales team is the key to a successful business. Essential to this sales team is a culture that encourages performance and results. The Sales Culture module of i3TeamWorks is the perfect tool to help you build a sales team that is not only profitable, but possesses a healthy and happy culture ingrained within it.

As in Tony Hsieh’s book, Delivering Happiness, it is important to hire sales employees who possess a similar culture to begin with. What i3TeamWorks can do is to manage your expectations of each new employee, and identify those that will help to cultivate and maintain the correct sales culture.

Firstly, the four topics below have to be managed effectively to boost sales revenue.
  1. Customer Relationship Management (CRM)
  2. Managing Opportunities
  3. Making New Sales
  4. Sales Campaigns & Social Media Marketing
So, how can a sales team make use of i3TeamWorks to handle the above efficiently?
Customer Relationship Management (CRM)
It goes without saying that customers are important. To manage these customers effectively, i3TeamWorks incorporates a fully-fledged customer database system, which is not only detailed, but easily customizable by the user to incorporate even more fields to satisfy the user’s needs.
  1. Headquarters, branches, and even subsidiaries.
  2. Beside standard built-in filters such as Category and Sub-Category, etc., it also has 10 user-defined variable sorting/filtering fields.  
Salespersons daily activities revolve around their customers. With i3TeamWorks, their activities will be logged and attached to the respective customer. For example, they can use the Check In/Out function to log their visitation/meeting, and its results. Telemarketing can be done directly from the system too, and records updated automatically. All this information is just a mouse-click away.
They can use the Check In/Out function to log their visitation/meeting.
The benefits of this pro-active action are:
  1. Making sure that customers are well taken care of, as analysis reports are able to show the last visit and last call to the customer.
  2. Making sure that the sale team has covered all key customers within a certain industry.
Repeat sales are a major contributor to any business, and it is important to ensure that the momentum is maintained, or even accelerated. i3TeamWorks can assist as you are able to set targets for customer visitations, ensuring that no customers are neglected.
With all information maintained with the i3TeamWorks data-base, all customer information is transparent.
In the unfortunate case of a salesperson’s resignation, their customers can then be assigned to another salesperson, or seamlessly transferred to a new salesperson.
These are all attributes of good CRM, and i3TeamWorks will be your crucial information partner.
Managing Opportunities
Sales opportunities come from various avenues, such as email, social media, phone calls, your website, and also referrals. The person you entrust and assign to handle these opportunities is crucial to have a high chance of closing a sale. Any mishandling or negligence by a salesperson will create unhappy customers, and even create a highly dam-aging bad reputation. This is irrespective of the ef-fort you put into any marketing or branding exercise.
I3TeamWorks sales pipe function tracks these opportunities via the salesperson’s smartphone, in the field, in real time. All information is related back to i3TeamWorks, and progress is monitored by the system. Again, any activities carry out in relation to these sales pipes are simultaneously updated in the database.
Just imagine if a salesperson is able to retrieve live information when meeting customers, such as the telemarketing conversation history, visitation/meeting history, office GPS location, etc.
This would project a highly professional im-age to the customer, and lets them know that the company cares.
Analytical reports to have a clear view of sales leads and their status are readily available, some samples of which are shown below:
i3Teamworks Sales Pipeline Analysis
The diagram shows the summary of leads according to the timeline & rate. The bigger the bubble explain the higher value of the leads. Each colour represent each sales progress.
The Manager Focus feature provides a way for salespersons to highlight sales leads that possess specific criterion for a higher chance of success. Their superiors are able to review these, and support their salespersons accordingly. Sales forecasts will also be more accurate, as leads with a low chance of success may be excluded.
Customer acquisition is time consuming and expensive, and should not be wasted. i3TeamWorks doesn’t only take care of old customers very comprehensively; it also allows the tracking of referrals, therefore leveraging your original acquisition cost. Salespersons can be reminded to follow-up on these referrals, and it will invariably lead to increased sales.
Making New Sales
For businesses to thrive and grow, there is always a need to expand product lines and acquire new customers. For a salesperson, it is even truer, as to have consistent sales, one cannot simply rely on a handful of old customers. In addition to any existing marketing campaigns, the sales team should be tasked to make additional new sales in the field.
i3TeamWorks will assist your salespersons in doing so. Analytical reports will show each salesperson’s behavior, and whether or not they are proactively acquiring new customers. With the ability to set targets for visitations and telemarketing calls, an Activities KPI can also be set. A salesperson’s claims can now be validated with supporting evidence.
Another important function is the Score Cards for each salesperson to submit before they clock out of work everyday. This will encourage salespersons to develop a culture of new customer acquisition. A comprehensive Appraisal Report based on these Score Cards, which will provide a detailed insight into how a salesperson performs his or her duties.

With all these functions within i3TeamWorks, the proper implementation will inevitably result in an effective sales culture being developed, resulting in increased sales revenue.
i3Teamworks Telemarketing Analysis
The diagram shows the pattern and behaviour of the sales person in making call to the customer.
Campaign & Social Media Marketing
There are many branding and marketing methodologies available, encompassing traditional advertising (print media, billboards, etc.), to digital marketing, such as social media, websites, and email. Which is more effective in generating sales leads? i3TeamWorks is able to help you analyze over a period of time what works the best, and your company’s marketing dollar can then be deployed in a less wasteful manner.
To do this, the Campaign Manager will manage and track your campaigns. Beginning with the creation of material, all the way to publication, i3TeamWorks can even manage execution using SMS and email, or popular instant messaging apps like Line and Telegram. Existing customers may also be looped in to maintain awareness and be updated with the latest developments and/or promotions. 
Effective use of this function together with the available CRM functions will ensure consistent sales lead generations on a regular basis.
All the above features and functions (and more) are ready to be used the moment your i3TeamWorks with Sales Culture module subscription is activated. If the functions are initially overwhelming, being modular, you may choose to implement specific functions at your own pace.
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Interested to find out more? Please contact us at
Posted by i3Teamworks Team on 1 Oct 2019 11:34am
A System that covers all aspects of business' operational needs!
Ask for Free Demo & Training today. Call us today!
Running a business today is not easy, taking into consideration the mundane work involved in organizing office chores, human resources, accounting, etc.

Let i3TeamWorks take care of that for you, and help ease the workload related to all these chores. Upon signing up i3TeamWorks, you will be allocated an account. You can add staff to the account, and manage them accordingly.
No Investment in Hardware
or Hosting Needed
It is that simple, sign up and you can start to make full use all the functions. No investment in servers, hosting, or any other hardware. Your i3TeamWorks subscription take care of everything. i3TeamWorks ensures that your data is safe and securely encrypted. All backed up in real time too.
Work Anytime Anywhere Transparently
Work across PC/Mac Desktop, tablets or smartphone, which means that users do not need to be in the office to carry out office functions.

Especially for remote office in different states or region, now all information is available with the click of a button, and information is transparent to all.

Full Suit of Functions, but You can Select which Function You want to Use
Built to cover all type of businesses, and as a user, you are able to enable or disable one or some of the functions to implement for your business. Fully user-defined and configurable to suit you.
First and foremost, i3TeamWorks covers the following area in day to day operational needs, namely.
Corporate Work Bench
  • News & Announcements
  • Corporate Calendar & Event Discussion
  • Knowledge Base & Forum
  • Company General Memo
Upon signing up of i3TeamWorks, you will have a login account, where you can decorate the pages with different colours to reflect your corporate image and most importantly, your company logo.

With a suite of functions available for company announcement, etc. Different staff who login will have different information on their dashboard. And also, announcement of Best Wishes for staff birthday on that particular day. Other function such as Company Function & Event will also features prominently on their dashboard.

A electronic discussion form to update latest information, and staff feedback can be added as Topic to the Forum.

All these will go a long way to consolidate and bring your company mission into focus on daily logins.
Human Resource Management
  • Staff Bio Data Management
  • Attendance & Clock In/Out
  • Staff Leave Management
  • Staff Training Management
  • Staff Expense Claims
  • Staff Memo Maintenance
  • Staff Role & Responsibility Maintenance
Human capital is the most important element in any business.  Let i3TeamWorks help you to manage all the staff bio data, their Leave Management, and also Attendance. Most important, to record all the training that has been provided to date to any particular personnel.

Instead of printing hard copy of memorandum to staff, now, you can issue electronic copies, and upon their logins, they will have to acknowledge it electronically.  Read and Acknowledge will ensure delivery of such notices with a receipt confirmation.

Staff can clock in daily using their smartphone.  Employers can set each staff to have fix GPS radius to allow login. For example, for field  staff, to login anywhere at customer location, and for office staff, to login within a 100m radius of office location.

Now, superior can see real time, who is working today or who is on annual leave, emergency or sick leave.  Staff an apply leave on their smartphone, and superior can approved them on their smart phone. All with a few clicks on their smartphone.

System Setting & Control
  • User & Device Management
  • User Security Control
  • Social Media Chat Notification
Company designated Administrator can manage user, and restrict any staff can access their account using 2 or more device for login to their account. This prevent the risk of information access by unknown party. At the same time, user can manage alert  Notification to their own Telegram, LINE or WeChat or email.  Upon receiving the notification, a click on the link on the message, the system will take user directly to the require functions to act upon that. E.g. for Approval Request Notification will take the recipient directly to approval dashboard.
Business Information Management
  • Customer Management
  • Supplier / Vendor Maintenance
  • Consumer Data Maintenance
  • Product SKU Maintenance
Business operation revolves around crucial information and centrally these information, to be shared to relevant & selected staff, can improve information sharing. With strict security, there is no worry that such information is leak.  All information contain herein will be shared to other module of i3TeamWorks such as Sales Culture Modules, Work Culture Modules & Accounting.
Customer Help Desk
Day to day, information flow into a company, and more than likely, the front desk is the first recipient of such messages.  All these information can now be updated live to the Customer Help Desk, and diverted to the correct staff. No more missing of message and the common complaint from customers that some staff did not reply…etc

Email, Phone calls, Facebook or Website feedback can now all channel into one single channel and designated to correct staff and cc to their superior.
Schedule Report Management
Business Operations sometime rely on timely report to be submitted by certain staff force, and manager will have to act on these report. Human mistake can happen whereby at times report is not submitted and opportunity are lost. This function provide a timely reminder to the staff force what is due and their manager expectation.
Budgetary Control
For business to have healthy growth, every expenses must be controlled within a certain limit. That by itself will prevent abuses.. This function allow managers to set the limit of each type of expense, be it Expense Claims or procurement purchases. Once the limit is triggered, further entry will be declined. Effective use of this ensures that there are no abuses. Saving means more profit for the business.

Procurement Control
  • Purchase Request & Order Approval
Business revolve trade of product and services. Ie Buying and Selling. To ensure that procurement are carry out in accordance to procedures, compare prices and within limit. Their requestor, be in Finance, Superior. This function cater for all type of process flow for any procurement function within a company.
Approval Maintence
Approval process is an important functions whereby such matters as Purchases, Invoice, Credit Control, Travel permission, Staff annual Leave…etc require each staff superior or designated manager to approve them.  This function provide the options to define the type of Approval seek and also set up the process cycle with select personnel to approve and also back up person to do the approval.

Now, as manager, task in office can quickly carry out without waiting for manager to come back and sign.. He/she can electronically approve them while traveling anytime, anywhere.

Time Management System
This function provide a method for user to manage their daily time schedule. Identify the priority and bring focus at time of work is an important aspect of efficiency. Best performer know how to manage their work hours to ensure that all priority task are completed. This function facilitate and help to cultivate that behaviour.
Document Control with Expiry Reminder Control
All business operations, there is contracts, agreement and also host of document which are normally filed and kept in cabinets. These paper documents are important documents and it become crucial when the need arise to retrieve them. This function allow the scanning and filing electronic document to the i3TeamWorks Cloud Service.

Work Practises, Standard Operating Procedures documentation can be uploaded and revise at appropriate time, One important feature is the ability to tag Expiry date to the document, and system will automatically send reminders to relevant personnel for any renewal if needed.
Fixed Asset Management
This function allow maintaining all forms of fixed asset of a company, and also automatically calculate the amortisation value for each assets.  No more running around and search for asset listing at the point of audit.
Internal Messaging
This function provide an internal messaging platform whereby staff can communicate within the company without relying on external services like WhatsApp, WeChat, Line or others. Similar chat function is available for internal usage.
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i3TeamWorks Foundation
i3TeamWorks Office Culture Modules
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Posted by i3Teamworks Team on 12 Sep 2019 10:12pm

In this issue:
  • Will a CRM System Increase Your Company’s Sales Revenue?
  • Daily Console Summary
  • Ai Assistance

Will a CRM System Increase Your Company’s Sales Revenue?

There are many tools that are available in the world, but the effectiveness of such tools depends on whether or not it is used properly. Be it a hammer or a software program, these tools can be extremely useful if wielded correctly, or can cause a negative outcome if not. A CRM (Customer Relationship Management) system is one such example. If its too tedious to input accurate customer data into the CRM database, salespersons are wasting valuable time that could otherwise be used for prospecting. If customer data is inaccurate, it renders the CRM practically useless.

Many factors may contribute to a company’s success, but sales revenue is critical. As such, let us address this issue by addressing the people responsible for this, i.e. the sales team. At the same time, we would like to show you how i3TeamWorks incorporate CRM the intelligently incorporated into Salesforce management.

Time Consuming?

CRM requires data to be consistently updated. To do so, there is no alternative but to rely on the Salesperson for this important function. Time will have to be set aside to do this, and such time is sacrificed when it could be used for telemarketing or meeting with clients.

3TeamWorks provides an efficient alternative to time-wasting data entry. When salespersons make phone calls or visit customers with the aid of i3TeamWorks, the system will prompt them in real time to update the relevant details and information. Hence, there is no need to set aside time in office for these tasks.

Smart Phone Ready

i3TeamWorks Sales Culture Modules is smartphone ready. As a cloud-based service, this also means that any salesperson is able to access the system, provided they have mobile phone reception. Regardless of whether they want to add new customers or edit existing information, it is available at their fingertips

Customer Database & Common Pools

Customers already in the database can be assigned to members of the sales team. Alternatively, they can also choose from those customers that have not been assigned (the “common pool”).

Management are able to set limits to the maximum number of clients that each salesperson can hold, and if so, one has to give up to the common pool before one can take more. This is to prevent hoarding of customers, and also provided a level of fairness to the customers.


Updating In Real Time

With i3TeamWorks, calls to customers can be made directly from the database by just clicking on the details. Next, all details regarding the call are logged, and the system will prompt you to update your notes. Upon completion of the call, the system will ask for more updates, or to schedule the next phone call. All these details are lodged into the customer database.

During a sales visitation, the salesperson just has to “check-in” when at the customer’s site, and “check out” when the visitation is completed. Again, the system will prompt for notes to be updated, and the information is lodged into the customer database in real-time. With these two salesperson activities logged and monitored in real-time, the system effectively becomes a Personal Assistant. This will serve to improve customer service and sharpen the focus of the salesperson.

Daily Console Summary

As soon as salesperson logs in to i3TeamWorks, they will be presented with their daily console. They will have a plethora of information available, such as reminders of their scheduled calls, and a host of other information, which will be useful for them to continue their sales tasks. They will also be prompted to enter any additional information that may be deemed necessary.

Ai Assistance

Artifical Intelligence is built into i3TeamWorks which will scan data and  automatically remind a salesperson of the following:

  • Customers from Active Sales Pipeline
  • Customers with Account Code
  • Highly Rated Customers
  • Customers with Pending Payment
  • Customers in Work Flow
  • Customers in Manager Focus
  • Customers for Next Appointment
  • Customers who canceled Previous Appointment
  • Customers from Active Sales Pipeline
  • Customers with Overdue Collections

With the customer’s addressed lodged in the system, GPS positioning is kept in the customer database, thereby allowing the system to work out all customers within a certain location, so that the Ai can make suggestions for visitation. Ai can also identify customers that have not been contacted recently. As such, customers won’t be neglected.


The above is just a small part of i3TeamWorks, and how it will be able to work for you, and to increase sales revenue. i3TeamWorks other modules: Work Culture Modules and Office Culture Modules, are integrated into the system. Together with the Sales Culture Modules above, the CRM will be entirely complete.

Interested to find out more ? Please contact us at
Tel: 03-7886 2423 Web: www.i3teamworks.com Email: sales@m3tech.com.my Facebook: www.facebook.com/i3TEAMWORKS