Customer Helpdesk
Office Culture > Customer Helpdesk
1. From your Main Dashboard , tap on Office and choose Customer Helpdesk
3. Tap on
Select whether the enquiry is coming from New/Existing Customer or from Consumer.
Select an appropriat...
Based on selected Product, i3TW system will send the Notification to the Product Owner informing of new enquiry.
1. Click on Notification icon on the top right corner of every page.
2....
1. From your Main Dashboard , tap on Office and choose Customer Helpdesk
2. Tap on
Note:
You may Edit or Delete the enquiry. Just press on the icon in Action column. This enquiry also shall ...
1. From your Main Dashboard , tap on Office and choose Customer Helpdesk
2. Tap on
3. Click on this icon from Action column in the display table.
4. Choose Close from action drp down.
5....
1. From your Main Dashboard , tap on Office and choose Customer Helpdesk
2. Tap on
3. Click on this icon from Action column in the display table.
4. Choose AssignTask from action drp down.
...
1. From your Main Dashboard , tap on Office and choose Customer Helpdesk
2. Tap on
3. Click on this icon from Action column in the display table.
4. Choose Assign Sales Lead from action drp...
1. From your Main Dashboard , tap on Office and choose Customer Helpdesk
2. Tap on
Enquiry - Number of enquiry by date and Product
Marketing Reach - Number of enquiry by the...
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