Office Culture > Customer Helpdesk
Only authorized user is able to access Customer Helpdesk. To do that, Super Admin has to allow them in the setting. Go to Office >> Customer Helpdesk       &nbs...
Set the Product to be link to the Customer Enquiry Go to Office >> Customer Helpdesk                  &nb...
Setting the Media Code is another option to enable you to analyse the effectiveness of your marketing campaign or advertisement. When the incoming calls or equiries are linked to the Media Code, the...
Go to Office >> Customer Helpdesk                      Tap on New Enquiry Select wheth...
Based on selected Product, i3TW system will send the Notification to the Product Owner informing of new enquiry.          Tap on the Number of Notification...
Go to Office >> Customer Helpdesk                      Tap on Listing From this list you...
Go to Office >> Customer Helpdesk                      Tap on Listing In Action column, ...
If the enquiry require some work to be done, you may create task from the Customer Helpdesk. Go to Office >> Customer Helpdesk           &nb...
Enquiry from Customers which identified as a potential sales shall be transfered to the Salesperson by creating Sales Lead from Customer Helpdesk. Go to Office >> Customer Helpdesk  &nb...
Go to Office >> Customer Helpdesk                    Tap on Report and select the report analysis b...
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